Mortgages Operational lead/Business Analyst

Additional Information:

Duration: 6 month rolling contract

Purpose of the Role:

Operation Lead / Business Analyst in the Mortgage Strategic Products team, working with the Programme Manager, Change IT Lead, and the Product Owner to review, validate, design and implement enhancements to the mortgage end to end journey.

Role Details:

  • Assesses and investigates problem statements for each Mortgage initiative in the Mortgage program
  • Drives the analysis of the as-is processes and procedures with the Mortgage program team and stakeholders to establish the to-be enhancements for implementation
  • Works closely with key stakeholder groups to identify and agree fit for purpose enhancements to the mortgage end to end journey
  • Documents clearly and presents to different stakeholder groups and senior management governance fora the findings from analysis and proposed changes
  • Leads the delivery of multiple operational and system concurrent initiatives to ensure a smooth delivery to the impact areas
  • Works to harness and maintain strong lasting stakeholder relationships – continuously cognisant of stakeholder’s time and effort sought
  • Liaises closely with Mortgage Products and Change / IT teams to translate business requirements and prioritise backlogs to ensure safe delivery of changes
  • Develops business readiness plans – writes and develops internal communications to ensure frontline teams are equipped to absorb the changes

Key Skills / Requirements:

  • Mortgage product knowledge. Knowledge of mortgages / systems a distinct advantage
  • Process review and continuous improvement – attention to detail in assessing as-is and establishing to-be processes which are simple, efficient and customer first
  • Workshops management – planning, conducting, leading and gathering detailed outputs from process view workshops
  • Confident and experienced in managing large stakeholder groups across multiple departments and divisions
  • Communication – strong communication skills, ability to create and present to stakeholder groups and senior management
  • •             Requirements gathering – ability to translate business requirements into backlogs and prioritise based on cost/benefit
  • Delivery of business readiness – ability to develop internal communications with the teams impacted by change, updating procedures to reflect the changes
  • Calm under pressure with the ability to manage the design and delivery of a wide range of initiatives on time and within budget
  • Self-motivated, focused & driven to deliver multiple initiatives in a fast paced environment on time and in budget
  • Experienced working with Agile methodologies is an advantage

*NB: All applicants CVS will be reviewed and should your skillset match our client’s requirements, we will contact you via email / mobile. We are also happy to consider you for other open opportunities within Firstaff. If however, you object to us holding your data on file, please acknowledge via email by return.*


Paul Dooley

Managing Director

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