Business Consultant - Banking

Additional Information:

Associate Consultant – Business Transformation

Dublin, Ireland

In that role, you will:

  • Bring a good understanding of the consultancy / change management role having worked in similar capacity earlier
  • Be involved in advisory engagement constructing business model, cost benefit analysis and business process modelling
  • Engage business users to capture and document business process models using industry standard frameworks and tools
  • Translate business requirements into actionable change for fast delivery of technology. Ensure rigour in the process by challenging and validating the business needs to improve the quality of the deliverables


  • Engage with business users and agree scope of engagement
  • Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
  • Support the Business by documenting process models and identify opportunities for improvement
  • Ability to map customer experience using tools like personas, customer journeys etc.
  • Gather and analyse statistical data from the business areas for supporting business case for change
  • Research and analyse best in class industry processes to support digitization & simplification of customer journeys
  • Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
  • Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
  • Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
  • Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
  • Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
  • Support and contribute to the metrics driven culture within our function

Experience and Skills Required:

  •  A  background in financial services advisory /management consultancy/ change management
  • a proven ability to quickly understand the business strategy and objectives
  •  Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
  •  Experience in documenting business case, business process modelling, requirement elicitation through workshops
  •  Manage projects from inception through design to delivery
  •  Experience of working in both Agile & waterfall SDLCs
  •  Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven.
  •  2.1 or higher in a related discipline from an academic institution or equivalent experience; Masters a plus


*NB: All applicants CVS will be reviewed and should your skillset match our client’s requirements, we will contact you via email / mobile. We are also happy to consider you for other open opportunities within Firstaff. If however, you object to us holding your data on file, please acknowledge via email by return.*


Paul Dooley

Managing Director

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