Additional Information:
Associate Consultant – Business Transformation
Dublin, Ireland
In that role, you will:
- Bring a good understanding of the consultancy / change management role having worked in similar capacity earlier
- Be involved in advisory engagement constructing business model, cost benefit analysis and business process modelling
- Engage business users to capture and document business process models using industry standard frameworks and tools
- Translate business requirements into actionable change for fast delivery of technology. Ensure rigour in the process by challenging and validating the business needs to improve the quality of the deliverables
Responsibilities:
- Engage with business users and agree scope of engagement
- Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
- Support the Business by documenting process models and identify opportunities for improvement
- Ability to map customer experience using tools like personas, customer journeys etc.
- Gather and analyse statistical data from the business areas for supporting business case for change
- Research and analyse best in class industry processes to support digitization & simplification of customer journeys
- Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
- Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
- Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
- Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
- Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
- Support and contribute to the metrics driven culture within our function
Experience and Skills Required:
- A background in financial services advisory /management consultancy/ change management
- a proven ability to quickly understand the business strategy and objectives
- Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
- Experience in documenting business case, business process modelling, requirement elicitation through workshops
- Manage projects from inception through design to delivery
- Experience of working in both Agile & waterfall SDLCs
- Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven.
- 2.1 or higher in a related discipline from an academic institution or equivalent experience; Masters a plus
*NB: All applicants CVS will be reviewed and should your skillset match our client’s requirements, we will contact you via email / mobile. We are also happy to consider you for other open opportunities within Firstaff. If however, you object to us holding your data on file, please acknowledge via email by return.*
Contact
Paul Dooley
Managing Director
- paul@firstaff.ie
- +353 1 679 7766
-
Firstaff Personnel Consultants
85/86 Grafton Street
Dublin 2
Ireland