Member Services Administrator
- Dublin 1 (Hybrid - office-based initially for training)
The Role:
A leading professional membership organisation is currently recruiting a Member Services Administrator to join its busy and supportive team. This is an excellent opportunity for an experienced administrator with strong customer service skills and excellent attention to detail to play a key role in delivering a high-quality member experience.
You will be responsible for supporting members throughout their journey, ensuring all administrative processes are handled efficiently and accurately. This role requires a strong focus on customer service, organisation, and data management.
Key Responsibilities:
- Process membership applications, renewals, and updates accurately and efficiently
- Maintain and manage member records within internal systems
- Act as a first point of contact for member enquiries, delivering a high standard of customer service
- Assist with reporting on membership activity and trends
- Support Continuing Professional Development (CPD) processes, including annual returns and audits
- Build and maintain strong working relationships with members and corporate clients
- Contribute to the smooth day-to-day operation of the Member Services function
Requirements:
- Minimum of 2 years’ experience in an administrative role
- Proven track record of delivering excellent customer service
- Strong IT skills, particularly Microsoft Excel and Word
- Experience working with databases or CRM systems
- Excellent organisational skills and attention to detail
- Strong written and verbal communication skills
- Ability to manage multiple tasks and meet deadlines
- Experience working in a membership organisation, education, or professional services environment is desirable but not essential
- Familiarity with Learning Management Systems or similar platforms is advantageous
Benefits:
- Hybrid working model (following initial training period)
- Pension scheme and private health insurance
- Annual performance review, including bonus and salary review
- Learning and development support, including education assistance
- Business attire allowance
Paid birthday leave - Life assurance and income protection
- Employee assistance programme
- Regular social and engagement initiatives
*NB: All applicants CVS will be reviewed and should your skillset match our client’s requirements, we will contact you via email / mobile. We are also happy to consider you for other open opportunities within Firstaff. If however, you object to us holding your data on file, please acknowledge via email by return.*
Contact
Shane Nolan
- shane@firstaff.ie
- +353 1 679 7766
-
Firstaff Personnel Consultants
85/86 Grafton Street
Dublin 2
Ireland