Senior Account Manager

· Manage the delivery of services to contractual requirements and service level agreements.

· Ensure that control measures are in place to ensure that safe working environments exist to provide subcontractors with the facilities required to carry out works.

· Implement quality measures and procedures ensuring feedback and continuous improvement is achieved.

· Regular preparation, compilation and communication of complex financial reporting forecasts.

· Develop and present regular business reports for all services covered under contract, attend client meetings as required.

· Identify and present opportunities for continuous improvement and manage contractual obligations such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with budget forecasts.

· Actively communicate and coordinate with the client in regard to operational needs. Measure and monitor the effectiveness of the service delivery against agreed Service Level Agreements.

· Provide regular status reports and manage task lists on assigned account progress for all project areas.

· Provide clear and strong direction and take appropriate action to resolve potential off-target performance.

· Manage, motivate, and develop internal team to promote inclusive and cohesive team environment across different departments within the company.

· Facilitate and manage training requirements to ensure that staff are fully trained in all aspects of service provision and in line with all current legislation.

· Liaise with Resourcing and Recruitment teams to ensure appropriate resourcing levels across multiple locations at all times.

· Other duties, responsibilities, and projects as may be required for the efficient running of the business.

· In-country travel may be required.